Brief Introduction
ZUJI online, is Asia-Pacific’s most comprehensive online travel company. It puts the world of travel at our fingertips. The user can book the travel package, hotel, flights, cruise etc in one website. As long as it is related to the travel, the user will be able to find the relevant information without much hassle.
Thanks to their network of global partners, ZUJI makes travelling easy. Gain access to over 400 airlines, 77,000 hotels, 50 car hire companies plus 3,000 activities and attractions, to discover helpful travel planning tools and destination information that make one's trip truly unique.
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Features of Website
Firstly, the loading time of the website is a breeze, especially if compared to other competitor's sites. The language they used on the website is quite formal but at the same time is easy to comprehend. It provides helpful and detailed explanation on the country, hotel etc.
Many graphics are used on the website as I think they believe picture speaks a thousand words. It is more convincing to show the user how the hotel rooms look likes than explaining. Graphics are shown on the animated basis, in this way the user will be able to view more than one pictures within a short time. It is faster to catch the user attention too. The colors they used are light tone and are not too striking or disturbance for the user.
It is easy to navigate around the website as they are organized into different sub-headings. If not, they also provide a site map for the user. From there, the info is further divide into sub-headings.
Other Special Features
On the website, it offers great travel deals that make traveling even more rewarding. You can find promotion relating to different credit card company so the user can benefit from it. There is one section whereby the advertisers can put up a small ad on the website though some are not related to the travel.
User can buy the insurance from the website at their convenience and choose to buy which policy they want. Whenever you are booking for hotels, flights or cars, it always provides some helpful information at the side to guide the user. This is especially useful for first timers. Members will also get the latest travel deals before anyone else with their member newsletter. They alert their members of travel deals before they advertise them to the public.
You can tracks the lowest return airfares for up to five chosen destinations and alert you via e-mail when it hits or betters the amount specified by you (Price Guru). Flight Guru provides a host of search options for flights, including alerting you of free stopovers. You can even pre-select your seats on selected flights.
Everything to help you prepare for your trip such as useful destination information, a currency converter, global weather forecasts, visa requirements, flight schedules, insurance and more can be find under the travel tools. ZUJI also offers a wide array of travel services to make planning the trip even easier. They are accessible 7 days a week via email, phone or fax if you have any queries with your online booking.
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Payment Methods
Currency Convertors
They have a currency converter on their website however it does not allow one to change your final booking price to the currency u wanted in the end. If u will to view the ZUJI's website based in Singapore, then the price indicated will be in Singapore Dollars.
Going International
They have a few international sites based in Asia Pacific region and partner sites with the UK, US and Euro countries, operating worldwide.
The customer can pay online through their credit card, or call the Customer Service Centre and provide their credit card details. Alternatively, they can pay in person at the ZUJI ticketing office.
Security / Trustworthy icons
Online payment at ZUJI is secured by VeriSign, the global leader in online security for e-commerce payments. ZUJI Pte Ltd is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the sites (www.zuji.com.sg, www.zuji.com.au and www.zuji.com.hk). Because these web sites want to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
Shipping & Delivery details
Making travel arrangements with ZUJI doesn't require any unnecessary travelling - they will deliver your tickets to you at a local address, absolutely free, and charging a small fee for an overseas courier.)
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Competition Against Other Sites
1.) Priceline
Priceline's website has a feature of informing customers of any great deals - 'Deal Alerts Box', which is a disadvantage as compared to Zuji's website as Zuji's way of alerting customers is more attractive, with a bigger graphic of the place featured and pricing, with an additional link to other deals.
An advantage that Priceline has would be its 'Travel Tips'. It's short and straight to the point, easy to digest, especially for consumers who need that extra last-minute tip, just before heading to their destination.
2.) Orbitz
First thing that was noted upon surfing this website, would be the loading-time. Out of 5times entered, all loading-times of the website is very lagging and slow to process.
Great features of this website would be its 'Trip Hub', and 'Traveller Update', whereby customers are able to plan their trip ahead and after; after meaning to keep memories about it by uploading videos or blogging about their experiences, which allows other customers to view and keep an update on where is the best places to head and most interesting things to be expected to encounter in 'Traveller Update'.
Instead of listing only a feedback form for customers to fill up at Zuji's Website, Orbitz takes the effort to list 3 different ways to seek help at an immediate glance, great for anxious customers who wants to get the enquiries answered straight away!
3.) Precision Reservations
This website contains one excellent feature, which is not used by other websites. Precision Reservations has a Point-Reward Program, which allows customers to gain points upon every successful booking. This is a good marketing strategy, as it will entice customers to come back often, gaining points which will may allow them to redeem for another stay! Zuji should learn from them to have such a system, to keep customers coming back.
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